Reliance Industries — panasonic tv - substandard quality & post sales services

Address:

Mumbai City, Maharashtra, 400057

I have purchased a 43 inch smart tv from reliance retail store (Santacruz mumbai) in the month of oct 2016 expecting it's service to be of good quality. Following are my observations on overall service including that of reliance retail.
1) i had a buyback option with my old tv. I was told someone will visit my house for my old tv inspection and take it with payback amount. - in reality no one contacted nor any visited my place.
2) i was told the panasonic technician will visit and explain me the smart features. I had received a call but no one visited.
3) within the 2nd year of operation the tv screen has gone blank and upon complaining i get a rude shock when i was told that the panel has gone faulty. The replacement costing almost 75 % of the original cost.

My tv was out of warranty (Just 20 months old) i have no option but to move on with other options.

However in benefit of others who may read this review, panasonic requires a improvement in their product quality and post sales services. Do not get blinded by brand or big claims.

Regards,
Rajesh b