Reliance Jio Infocomm — amount accepted but service not yet started

Address:

Thane, Maharashtra, 421202

We have paid rs.99 by selecting plan from mobikwik app on 1st august 2019 for unlimitted calling plan of 28 days to jio mobile no [protected].

Dombivli west jio gallery informed that, no such recharge done for mobile no [protected]. They have acknowledged receipt of rs.99, but denied to refund or activate unlimitted plan. They said there is no such plan available in rs.99. As per their advise, we have paid cash of rs.98 at dombivli west gallery and activated calling service.

We have called and send our gievience to jio customer care, at first they refused to accept for such payment of rs.99 received by way of mobikwik, later on accepted after submission of payment success message of mobikwik.

Till date nor i received back rs.99 neither activated unlimitted calling plan of 28 days.