Reliance Jio Infocomm — Fraudulent promises

Address:

Ernakulam, Kerala, 682024

I had purchased an apple iphone 7 32 gb from reliance digital store, edapally, cochin on 27/03/2017. The primary reason for my purchase was reliance jio/apple offer which provided me absolutely free services (As explained by their representative at the centre mr. Wahab) to use the phone and net connection till december 2017. I was using these facilities without any problem till the night of 09/06/2017 after which i started getting a message that my outgoing calls have been barred and net speed reduced as i have failed to recharge my number. Upon multiple enquiries (Atleast 10 calls) with their customer care number 198 i have now been told that since i did not insert my sim before april 2 this offer has been withdrawn. I was never informed of this condition when i purchased the phone and the representative was aware that i was porting my number from vodafone to jio on march 27 and hence this process would not be complete by april 2.

I want reliance jio to hold to their promise and restore my line immediately.