[Resolved]  Reliance — Problem not resloved by Reliance Broadband team from 15 days,Fraud

Address:

New Delhi, Delhi

On Mon, Oct 28, 2013 at 12:31 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Mr. Jain, This is with reference to your e-mail dated October 27, 2013 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue. Your complaint is already registered vide Service Request ID[protected] and it will be resolved at the earliest. We request you to reconsider your decision for cancellation and give us an opportunity to resolve your issue. Be assured that we will do our best to resolve your concern. We regret the inconvenience. Thank you for choosing Reliance. Regards, Sirajuddin Ansari Officer - Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free) or [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on utilities >> Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: gaurav jain ([protected]@gmail.com) Date: Sunday, October 27, 2013 01:30 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: 'Reliance=[protected]' Fraud from Reliance Team, My problem of frequent disconnection of internet is yet not resolved and i am facing this problem even today(27 October 2013) as well.And you guys keep on saying, that your problem will be resolved in next 24 hours, but nothing has happened from 12th of October, till date. I have received the call from Mumbai office as well, and they assured the same to be resolved in next 24 hours.But nothing has happened. Please arrange the call, so i can talk finally for the termination of Reliance Broadband service and go for other vendor.All my office work has been hampered. Arrange my call asap. Frustrating Customer, Subscriber ID[protected] Complaint Number[protected],[protected] Name-Gaurav Jain Address-Dwarka, New Delhi, 110045 Contact-[protected] On Sat, Oct 26, 2013 at 11:26 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Mr. Jain, This is with reference to your e-mail dated October 26, 2013 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue. We regret the inconvenience. The connectivity complaint has been registered vide service request Id[protected] on 10/26/2013 at 10:00:08 PM) and it will be resolved within 24 hours from the time request has been registered, post to which a confirmation e-mail will be sent from our end. Be assured that we would do our best to assist you with your concern. Thank you for choosing Reliance. Best Regards, Saiprasad Gharat Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free[protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on Utilities >> Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: gaurav jain ([protected]@gmail.com) Date: Saturday, October 26, 2013 10:18 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: RE: 'Reliance=[protected]' Fraud from Reliance You guys are saying this to me from 12 October.but still, it is not resolved.wat to do ? Sent from my Windows Phone [protected][protected][protected][protected] From: [protected]@relianceada.com Sent:[protected]:06 To: gaurav jain Subject: RE:'Reliance=[protected]' Fraud from Reliance Dear Mr. Jain, This is with reference to your e-mail dated October 26, 2013 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue. We have registered the complaint, vide Service Request ID[protected] and it will be resolved within 24 hours; post which a confirmation e-mail will be sent to you from our end. Be assured that we will do our best to resolve your concern. We regret the inconvenience. Thank you for choosing Reliance. Regards, Pankaj Sharma Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free) or [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on Utilities >> Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient. beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: gaurav jain ([protected]@gmail.com) Date: Saturday, October 26, 2013 06:12 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: RE: 'Reliance=[protected]' Fraud from Reliance HW can you set the status as resolved, till yet i facing the problem, come and check the status of problem.This is really disgusting for any customer. Sent from my Windows Phone [protected][protected][protected][protected] From: [protected]@relianceada.com Sent:[protected]:17 To: gaurav jain Subject: RE:'Reliance=[protected]' Fraud from Reliance Dear Mr. Jain, This is with reference to your e-mail dated October 25, 2013 for your Reliance Broadband Subscriber ID[protected], regarding connectivity and billing issue. The complaint about inability to access Broadband service, registered vide Service Request ID[protected], has been resolved. If any issue persists, kindly write to us. Further, we have registered the complaint about billing, vide Service Request ID[protected] and it will be resolved within 72 hours; post which a confirmation e-mail will be sent to you from our end. Be assured that we will do our best to resolve your concern. Thank you for choosing Reliance. Regards, Pankaj Sharma Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free) or [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on Utilities >> Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient. beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: gaurav jain ([protected]@gmail.com) Date: Friday, October 25, 2013 02:18 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: 'Reliance=[protected]' Fraud from Reliance Hi Billing Team, I just talked to Mumbai Network Team and they said that they have all th records of my Internet Problem from 12th of October till date and still it is not resolved. Bill will generate on 27th of October, Since i am facing the problem from 12th of October.So Bill should be on Prorated basis. I will not pay the bill for whole month. Subscriber ID[protected] Complaint Number[protected],[protected] Name-Gaurav Jain Address-Dwarka, New Delhi, 110045 Contact-[protected] On Fri, Oct 25, 2013 at 1:00 PM, gaurav jain <[protected]@gmail.com> wrote: Hi Team, Just to inform you, Problem is still pending and i am facing the problem till now.27th is my Billing Cycle.Kindly prorate my Bill. It is almost more than 15 days (12th October-Till now), i am facing the problem.Nothing to say now. Below are my information: Subscriber ID[protected] Complaint Number[protected],[protected] Name-Gaurav Jain Address-Dwarka, New Delhi, 110045 Contact-[protected] On Wed, Oct 23, 2013 at 12:51 PM, gaurav jain <[protected]@gmail.com> wrote: Hi Bajirang, This problem of frequent disconnection, i am facing from 12 th of October, not from 22th of October (You can check your system).Then i again raised the same complaint to customer care on 19 th of October.And the Guy said, that my problem has been resolved of 12 th of october. I am surprised, like how can my problem is resloved, if i am still facing the same.Then i write and email on 22nd of October'2013. Yesterday i also checked my internet.But problem is still persisting.Also Why should i pay the bill from 12th of october and how that problem of 12th October is in resolved state.None of the engineer from Rreliance has contacted me.They haven't take any feedback fro me.So what basis my problem is in Resolved status. On 19th of October i raised the complained to nodal office of Reliance.They said to resolve the problem within 4 days. But i haven't got any call and today is 23.My all the office work has been hampered. Till date, my Internet hs same frequent disconnection problem due to some hardware issue in coaxial cable(Said by local engineer, when i called him) . This is really irresponsible and disgusting and fraud by Reliance. Below are my information: Subscriber ID[protected] Complaint Number[protected],[protected] Name-Gaurav Jain Address-Dwarka, New Delhi, 110045 Contact-[protected] On Wed, Oct 23, 2013 at 10:46 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Mr. Jain, This is with reference to your e-mail dated October 22, 2013 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue The complaint is already registered vide Service Request ID[protected], which is in process and it will be resolved at the earliest. We have escalated the issue to our concerned team who will look into the matter and resolve it on priority. Be assured that we will do our best to assist you with your concern. We regret the inconvenience. Thank you for choosing Reliance. Regards, Bajirang Kadam Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free) or [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on Utilities>> Quick Resolve to download You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: gaurav jain ([protected]@gmail.com) Date: Tuesday, October 22, 2013 03:54 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: 'Reliance=[protected]' Re: Fraud from Reliance Till yet the problem is not resolved, and yesterday i got the call from mumbai office, promising me to resolve it by today.But nothing has been done. Below are my information: Subscriber ID[protected] Complaint Number[protected],[protected] Name-Gaurav Jain Address-Dwarka, New Delhi, 110045 Contact-[protected] On Tue, Oct 22, 2013 at 2:31 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Mr. Jain, This is with reference to your e-mail dated October 21, 2013 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue. We regret for the unpleasant experience faced by you. The complaint about inability to use Internet service is already registered with Service Request ID[protected]On 21/10/2013 at 07:17:51 PM) and it will be resolved within 24 hours from the time complaint has been logged. Further, we have escalated your complaint to our concerned department, who will look into the matter and resolve it on priority. Be assured that we will do our best to assist you with your concern. We request you to reconsider your decision for service cancellation and give us an opportunity to resolve your issue. Thank you for choosing Reliance. Regards, Amol Gonbare Officer - Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us through any of the following means: Phone:[protected] from any phone (Toll free) or, [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on Utilities>>Quick Resolve to download! You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center. You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: gaurav jain ([protected]@gmail.com) Date: Monday, October 21, 2013 12:41 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: Fraud from Reliance Hi Team, Please look into the issue, there is some problem in coaxial cable from last two weeks.Engineer is saying that cable will be sent by company.I am wondering, that whether it take so long and result in frequent disconnenction and interpt the office work. Other users are also hampered by this problem.Kindly resolve it as sson as possible. Below are my information: Subscriber ID[protected] Complaint Number[protected],[protected] Name-Gaurav Jain Address-Dwarka, New Delhi, 110045 Contact-[protected] Regards, Gaurav Jain On Sun, Oct 20, 2013 at 3:27 PM, gaurav jain <[protected]@gmail.com> wrote: Hi Team, Due to Frequent disconnection problems and lot of mails to you Reliance team and again it is not sorted out.I have called the Customer Care on 12th of October for frequent disconnection in network but they haven't sorted out and closed the status. I am not sure how they can closed the status, since i havnt got any call from reliance, whether your problem is resolved or not.I have called the local engineer here and he is saying some problem in fibre cable, which he doesn't have I have already Applied for Airtel Broadband . Below are my information: Subscriber ID[protected] Complaint Number[protected],[protected] Name-Gaurav Jain Address-Dwarka, New Delhi, 110045 Contact-[protected] Regards, Gaurav Jain