[Resolved]  Reliance Retail — About a mobile i bought on 17th April 14

Hi, My name is sudhansu and my contcat no is [protected]. I purchased a microsoft mobile from Relience digital, #403, 4th Cross, 1st Block, HRBR layout, Kalyan Nagar, Bengaluru-43 on 17th April 2015. Got happy when the store staff said that a selfi stick is free with the mobile which i was looking for actually. My happieness drained out when i tried to use the stick with the mobile after came home and found that the stick is not at all working. It was quite a late evening, hence on next day i approached the store with the mobile and stick, they too tried and found that it is not working and said to me that the stick is faulty and we do not have any stock and requested to come on next tuesday. They have kept th estick againts RESq no 198 dt. 18/April 15. On tuesday when i again went to the store, they said that they still didn't receive the stock and requested to come next tuesday. I requested for a call in case it reaches them. Unfurtunately no phone call received and i got despondant and approached the store, this time there was a different story and they said that these stick doesn't support and i, e why they neither gove to some one and told that that supports only android based mobiles. I got upset and asked why the same was not informed me at the time of purchase. A gentle man said to me that it was their fault and argued saying that the stick suppoprts only android and iphones+ other compatible mobiles which was written on the cover of the selfi stick. I requested the matter to store manager, who asked to leave the mobile too to get the same software loaded through the service department. it was happened on 3 days back i.e on 15th May 15 against resq 463. And the managaer told me that i will receive a call next day. No call received. After two days some one called from the store and tolf me the same story that these mobiles do not compatible for the selfi stick they give along with the same. i got more upset and asked to talk to manager but he never came to line, rather there is a getleman by name Bhargav told me that they are trying to give some compliment along with the same too which i didn;t agree and they promised to call me next day which is today. No one called me and when i tried to reach Mr. Bhargav as well as store manager none picked up my phone. I am terribly unsatified the way the team approachs. Even though i bought a mobile paying almost 9k, neither i got happy not able to use the same. Result is that they have both the stick and mobile. My request is either they give a selfi stick which is working with this mobile or change the mobile which is compatible for the selfi stick.