Reliance Retail Limited — LG inverter AC

Address:

400 050

I had purchased an lg inverter ac from your acme mall reliance mart, sv road showroom on 26 oct 2016 during a "diwali sale" offer which included free installation with bracket. The installation people arrived on 2 nov.2016 claiming to be reliance staff to set-up the ac with the bracket, but did not bring any bracket and set-up the outdoor unit clumsily on a thermocole packaging
Cover instead of a bracket, besides they have charged me rs.780/-., informing me the company does not provide for the wire which connects the ac to the outdoor machine,
The water outlet pipe and cement to cover-up the hole made for the outlet pipe. When i asked for a receipt they informed me that you will receive it by post.

Till date i have not received the receipt for payment from these so-called "reliance staff" nor was there any follow-up by your customer service staff who promised to do so.

I am a retired senior citizen, since i doubted the legitimacy of these people claiming to be "reliance staff" i approached the reliance customer service, to narrate this disgusting issue, they promised to look into the matter and get the outdoor unit fixed on the bracket and get the amount of rs. 780/- refunded, but till date nothing has been done.

I have also learnt during my frequent visits (Considering i am a senior citizen) regards this nightmare issue of trying to get the bracket fixed that these so called "reliance installation men"
Are not reliance staff but..."outsourced workers" and wonder
How many more innocent victims these guys have suckered with the help of your "reliance" customer service outsourcing dept?

It was my faith in reliance name that prompted me to purchase this lg split unit rather than outlets like kohinoor and vijay which are in the vicinity.

I have visited the complaints many times to get the ac bracket fitted and till date the matter is being dragged form one week to the next...