Reliance Retail Limited — misbehaviour from a customer service staff at reliance retail ltd, kunnamkulam branch, kerala

Address:

Thrissur, Kerala, 680503

Payment Ref no.[protected].
Date 24/5/18. Time 20:33:13.
Cashier: 60388960.
Card no. [protected].

To whom it may concern,

I had purchased ketchup and butter from Reliance outlet today 24/5/1018 from Kunnamkulam, Kerala.
I paid 500 rs for my bill amount which was for 187 rs/ cashier paid me 314 rs and asked me to return rs 1/ which I was not having coin with me to pay off. I told the cashier that I don’t have change with me and informed him that I have to get back rs 4/ from the same outlet for my last purchase.

Unfortunately the cashier was using very vague language and without any consideration as a customer he shouted me that “ you must get your balance payment from the lady cashier and not from me”. I replied him that my previous purchase as well as for this purchase is at Reliance Kunnamkulam outlet and not at your personal door step, hence you can deduct Rs 1/ from my previous outstanding. I believe, he was trying to dump his frustration on me on that time. His body language and his communication was very vague and doesn’t suit with a customer care desk / cashier.

I would like to inform you that I didn’t like his behavior and I do believe that he insulted me and misbehaved with me badly. Hence I would like to know what action Reliance is taking against this staff ! Also he must be trained enough before he is placed into the customer service Dept.

Hope to have reply soon, else I will have to review all my future purchases from Reliance.

Thank you,
Mujeeb C.A.
Tel [protected]
Sent from my iPhone