[Resolved]  Reliance Retail Limited — Wrong information given by sales representative during selling of resQ Care Plan

Address:

Kolkata, West Bengal

Dear Sir,

Please note that I have visited the reliance digital mall address Reliancedigital Retail Ltd., Diamond City Mall, 2nd Floor, Shop No. 1, North Jessore Road, Nagerbazar, Kolkata 700055, West Bengal on 18th of dec13 first time in my life with my friends and purchased one Samsung Galaxy Grand Z mobile phone. During the demonstration one of your ladies representative explain me that I may also take resQ Care Plan as an extended warranty for my purchased product for just 1685.00 and along with this plan I will gate 10% discount coupons for another purchasing of any mobile phone and 15% discount for purchasing of any Tv, Refrigaretor etc.. and I have taken the plan. On 20th Dec2013 I have inspect the coupons and I found I have just a victimized by selling gimmick. Actually 10% discount on purchasing of resQ Care plan for any other product and 15% discount for renewal of resQ care plan.

So I put an email stating the facts to "crm_kol.[protected]@zmail.ril.com" and "[protected]@ril.com" on 20.12.13 but till date I did not get any mail response from them. Today on 23.12.13 during sending them my issue through another mail I got a massage that the mail ids are invalid.

Again refer to my purchase of the mobile phone Samsung Grand Z, I did not found "Samsung Grand Z" neither in the box nor in the phone but it presence only on the taxinvoice. I have asked to the Samsung Customer Support Center about the True fact about Samsung Grand Z mobile phone.

I think may be Reliance Digital Store are doing wrong business to us just they are making us fool. Please advise if there is any way out.

Thanking you,

Regards

manoj kumar panja

[protected]
[protected]@bsnl.in

Thanking You,

With Regarts,

Manoj Kumar Panja