Reserve Bank Of India [RBI] — Illegal means of asking for payment by agent of phoenix trust | |||
I am mohit mitra, Phoenix which is a subsiary of kotak mahindra bank is resorting to illegal means and hooliganism while asking for payment which we are wiling to pay but just to irritate and for fun or what is there matterinpite of mailing to kotak mahindra bank earlier there has been no reponse and sems things have goneup following is the mail that i just wrote to phoenixarc.Co.In may just again fall on deaf earsthats why i m writing into your site too, hope things get sorted not just for us and for others too who might be on receiving end of these stupd callers My father vinod kumar mitra who is 61 of age, this is regarding my account no 9399938.Agent named rajesh from pitam pura branch subbordinate of miss namrata r singh is calling since two months and threatning us, proveking, speaking foul and trying to intimidate us even when we ar ready to make payments, and we were the one o call and say get your payments, they make foul commitments of coming to our office and then go back on there words . This boy is not just only calling us, he is caling our neighbours, relatives . He tells us to make payments without the settlement letter i am amazed when did this procedure start. I have already made few settlements with phoenix prior to this only last year, it was never like this and very amicable. I would like to hear very promptly from you why should not i go for legal action against your company which is breaching very strict privacy laws in our country and seems they are also taping hones This kind of hooliganism if not stopped with the customer whose willing to pay and i would like to add your senior manager whose number was provided by your customer care gives a very immature answer that i have not been provided any information " dekhtey hai ji. This boy rajesh is calling coninuously 50 times in a day is this right or irritating when your customer is ready to pay, i failto understand!!! Does rbi permits all this and is this fair our country Regards Mohit [protected] Was this information helpful? | |||
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Reserve Bank of India [RBI] customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
I have received a mail from Phoenix telling no one called up my neighbours, this just not pacify us it although makes us tough to understand rights and dignity of a consumer who is willing to pay also is up for sale! No one cares about it specifically in kotak and Phoenix where there executives agree about calling neighbours and relatives, when some one stands up and complains they deny it on the face, NAMRATA R SINGH OF KOTAK AND MR RAJESH NEED TO BE ANSWERABLE they are not just selling dignity of a customer and showing and disregard but also breaching the strict laws of privacy in our country. I hope complaint is taken seriously and the bank is answerable and gets us the the proper answer as they have intricate details about us, our family and neighborhood which might be used unsocially as well.
Hopefully you will give a categorical answer of how about very personal details reach that holligan Rajesh and Ms Namrata .
Regards
Mohit Mitra
[protected]
Hopefully you will give a categorical answer of how about very personal details reach that holligan Rajesh and Ms Namrata .
Regards
Mohit Mitra
[protected]
I have received a mail from Phoenix telling no one called up my neighbours, this just not pacify us it although makes us tough to understand rights and dignity of a consumer who is willing to pay also is up for sale! No one cares about it specifically in kotak and Phoenix where there executives agree about calling neighbours and relatives, when some one stands up and complains they deny it on the face, NAMRATA R SINGH OF KOTAK AND MR RAJESH NEED TO BE ANSWERABLE they are not just selling dignity of a customer and showing and disregard but also breaching the strict laws of privacy in our country. I hope complaint is taken seriously and the bank is answerable and gets us the the proper answer as they have intricate details about us, our family and neighborhood which might be used unsocially as well.
Hopefully you will give a categorical answer of how about very personal details reach that holligan Rajesh and Ms Namrata .
Regards
Mohit Mitra
[protected]
Hopefully you will give a categorical answer of how about very personal details reach that holligan Rajesh and Ms Namrata .
Regards
Mohit Mitra
[protected]
No solved campltion
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At the outset please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that, we have raised the issue to our concerned division for having the same checked and we shall revert to you at the earliest. We request your co-operation in the interim.
Assuring you of our best services at all times.
Thanks and regards,
Kotak Team