RNS Motors Complaints & Reviews

I purchased my first car (Maruti swift - zxi) from the rns motors ltd, arekere main road, bangalore in the month of september, 2019 but till date i have not received the rc card. Every time i call, i get response from the team to wait one more week, which is now ridiculous considering the number of times i am chasing up.

Some series of conversation with you which i want to highlight:

1) 1st inquiry from my end was in the month of november, after waiting for 45 days from the date of purchase.
Response - sir, there's some delay at rto end regarding my car number series. Wait for a month, you will receive the card at your door step.

2) 2nd inquiry - december'19 end followed by same reponse

3) 3rd inquiry - jan'20. Response - card has been dispatched from rto end through speed post, you will get it within a week.

4) 4th inquiry - jan'20 end. Response - post office didn't receive my rc card from rto. Don't know where exactly it is there. We will check and update.

5) 5th inquiry - feb'20. Response - rto didn't receive the high security number plate bar code number. Hence rc card not generated yet.

6) 6th inquiry - feb'20. Response - we are following up. Wait for one more week.

So on and on for the next dozens of inquiries.
Finally now they have stopped taking up calls as well.

Its march now and i am running my car without the rc card because of it's unavailability. I cannot take my car for any of my planned trips or vacations just because of this issue.

Please help me sort out the issue.

My vehicle no is ka28 n 4990, i have done general service on 14/11/2019 and i have paid advance amount to some parts are required to my car in need very urgently. For that enquiry i have called to bijapur rns and they have given parts order person number and i had called him to know the status of order but he replied that there is no order on your vehicle. But have already paid advance amount and service person is not attending the problem carefully. Please kindly help me.

Date 28/11/2019
My baleno's door handle had a problem and i had informed them to change the handle and in prior said them to be carefull while using the handle but after the service it is not operating driver side door is not opening now.
i want my door handle to be repaired by the company .
the showroom cant even keep a door handle in their spare what a insult this is to the company.

As there is problem in my maruti vitara brezza of steering stick & stereo display in my vehicle, i left the vehicle in rns motors hubli on 26.03.2019 to replace the same. But, still not yet repair / replace not done by the rns motors hubli team. Simply they are dragging the issue that, pending approval from maruti suzuki. It is requested to issue the directions to the concerned team for rectify the issue on priority basis.

M m mirza
[protected]

Paid insurance amount via cheque well in advance but bond yet to be delivered even after a month's time. Whenever i call the person in charge says he'll give tomorrow and cuts the call immediately. That tomorrow never came till today. Request you to mail a soft copy atleast.
Cheque given on 25th feb
Insurance expiry dat 8th march
Vehicle number ka02mf2748

Team i have contected ur office mrs savita regarding insurance copy renewal/ to collect fresh copy. And i had submitted all documents to ur executive mr pavan on[protected]. Still i didn't received my insurance copy. But mr pavan said that he is going to handover hard copy of insurance by 13th afternoon. But still no one is responding to my call & mr pavan is not at all receiving the call.. Simply disconnecting the call. It's a veery poor & bad service from rns insurance department.

Rayesh raiker (Vinayak)
[protected]

I brought car from true value showroom rns motors gorguntepalya, bangalore in the month of june 2018 but till date i have not received rc card. Everyday i call and i get response from your team have to wait one more week, ridiculous. Its december niw and i am running my car without rc card and insurance cz of non availability of rc card. Please help me on this issue.
Regards
Jibin nj
[protected]

I left my car which was accident to rns body parts service centre in yeshwantpur there i met mr raghu and i told him what and all happened then what issue i have with the vehicle in detail but after telling all my issues with him i find same problem with the vehicle. And the fuel tank which was not leaking had few scratches which was manageable has been changed but what i had a suspension issue with the vehicle that has not been attended i went back and i told in the issue he came with the technical words and i didn't expected this kind of answer from him because the issue what i had i have already told him much earlier when i left my vehicle to the service centre and now after going back to the service centre with the same issue he is charging me 22, 000 + labour but now i don't understand when i have already told him the issue and i claim the insurance why it didn't included in that i felt he has not surveyed the vehicle properly when i left at the service centre and before giving me the vehicle back he hasn't checked it i was very very disappointed with the service of rns motors i trusted rns but they were not up to the mark i had a very bad experience with rns motors.

Dear sir,
I am facing a problem with abs since my delivery of car, days after my car delivery i got a call regarding the manufacturing defect of vaccum pipes used in abs, immediately i took my car to the service, but problem is with service, still i m not satisfied with service and problem is not yet solved... Kindly solve dt abs problem asap...
Thnaks & regards
Govindraj pujari
Mo. [protected]

I have left my swift vehicle for repairs on 04th sept 2018 with veerendra. But till today it is not repaired saying the airbags have not come. Its been one month already n still the vehicle is not ready n i am following it up daily with veerendra who is saying without materials given, how can i repair.
If the desired materials are not there, then the service station is of no use.
Kindly take strict action against the service dept & make my vehicle ready at the earliest.
Vehicle no ka25 mc3240

Respt sir/madum,
Poor time management in RNS driving school hubli, Actually yesterday only registerd my class at 9.30am but afterwords instructor called me and told come at 9.00am, i said Ok and come in time... "But when i come already one more student waiting for class, and employees of driving school also not available in school, they are not coming for there work on time" They are wasting our time...which effect our regualar day to day work ...this is repeated issue..please take necessory action on this which problem for all students who are going class here

I gave my car for oiling in your branch in kodigehalli in bangalore and the persons name was clearly anil. He called me up later in the day and said that i have to replace the clutch but as i knew there was no issue with the clutch i clearly refused but he persuaded and i said no for all of it.
Clearly from the time i have taken my car back the clutch which was just working fine went bad and my car just doesn't move forward because the clutch was clearly tightened because of which the vehical just refuses to go up on steep climbs and now i have lost trust in rns for replacement of my clutch that i will never give my vehical in one of your show rooms for service or even try to purchase.
Worst service ever received.
Your staff was anil and his contact no is.[protected]

Hi team,
Rns executive start calling before 3 months for insurance renewal, but when it comes to claiming policy they ignore our complain even if it is a valid reason for the claim. I had a very worst experience with the rns team and the way they treat the customers. I had given my ritz car (Ka 04 aa 8548) which met with an accident. But the insurance team ignored our complaint saying this damage can be claimed. Felt very bad about the service.

Regards,
Rahul

Dear sir,
Kind attn : sunil r shetty

I have left you the message.
However i have kept my ciaz ka05mt 7687 for servicing on 15.05.18. Before taking to service the charge claimed was different and after service charge was different. To rectify this i had to give my phone call recording and later charged properly.
However after completing the service, my car was used for personal usage by rns employee with my fuel and i came to know when toll bill was charged as i have installed fastag on my vehicle.
The car handling, service and maintaince is very poor.
My complaint is without information vehicle was used for personal by rns motors employee at my expense of toll and fuel. For this i have been charged for pickup and drop. When i call the executive mr mahesh, i get a word sorry.

Is it the way of handling customer vehicle?
What if some crime is committed using my vehicle?
During election time now what if my car is misused?
What if some mishap happen?
What is the use of service and cleaning when vehicle comes in used rugged condition?
How can we trust service anymore?

I want answer, justification and suitable solution. This matter i[censored]nanswered will be taken to court for action for misusing customer property by rns motors

Sukesh j shetty
[protected]

Dear sir,

We had given our car for servicing at rns motors gokul road hubli. The servicing was worst. We were highly dissatisfied with the below points:
1. Worst outer wash
2. Worst inner wash
3. No good pick up
4. Even air was not filled in wheels
5.ac effect not good

Even basics were not taken care. No action was taken even after complaining multiple times. We would ensure in future that we will never approach rns motors for any servicing or any other queries.

Regards,
Mv patil,
Ph. N o: [protected]

I came to rns unit one near gorguntepalya with a typical problem of rat menance which had damaged my swift desire's right indicator's wiring and wiper washer water pipe. I had some problem with horn. Instead of attending the complaints the service assistant started complaining that ihad not serviced the vehicle since 2014 and needs to be done. I agreed i was given an estimate of 10500/- with consumables. The final bill came to 9360 i didn't have time to go thru the entire details. I paid and came home when i checked the details the following excess billing noticed. Charged 1815 for pms which includes brakes, wiring harness etc whereas every thing has been charged extra. Air filter cabin should be replaced at 40000 kms for petrol i was billed with out replacement. And you can really ascertain how far remaining paid service activity has been done i never askef for washer soap, perfume some rust removal etc please help me from this injustice.

Dear all

We have booked our maruti vitara brezza - premium silver in month of july still didn't get any updates on our vehicle status
Daily we are following up with rns motors -

Booking detail

Customer id -[protected] - brezza zdi+ premium silver

Kindly look in to the matter and deliver it immediately

Regards
Najish. N. N
[protected]

Respective sir/madam as i booked on 02/08/2017 swift vxi patrol car in gadag r. N. S motters karnataka, i exchanged auto k10 vxi on 1st aug 2017. The true valuation team has done 170000 bones 25k and offer 5k even i have payed 180000 for down payment total 380000rs. I loaned in shriram finance, they have given hard copy of hypothecation letter for vehicle delivery order. Even i took no objection & form 35. My quarry is why maruti dealer is not giving vehicle delivery??

Service not done satisfactorily in respect of my vehicle alto k10 no ka 52 m 2159 and one nitin shetti is rudly behave with customers by denying the parts which has been fixed from the rns unit 1 only and i paid 10k plus they said everything is perfect but still the vehicle is wibling and making the noise. And even i called the advisor about the service default the job advisor about he default service. I am the regular customer of rns and even pins of my vehicle has not been serviced except rns. Therefore kindly resolve the issue. And make my vehicle needs be done by ur extreme company.

Dear Sir,
I am Abhilash B M, I purchased my vehicle of Swift ZXI from RNS Motors, Yeshwanthpur on November 14th 2015 . I got my smart card with an mistake of Father Name, Name should be as Manohar B R but it is printed as Manohar B M. I requested the sales executive Mr. Umesh ([protected]) to rectify the mistake and get the new smart card. Till today i dint get any response from them. Later I called his Manager Praveen ([protected]) to tell about situation and he told u will get the new smart card within 3 to 5 working days but till no response. If i call them, Not picking the call.

I kindly request you to go through the above situation and replace the smart card with correct name.

Vehicle Details:

Name - Swift ZXI
Purchased Date[protected]
Location - RNS Motors, yeshwanthpur
Vehicle No. - KA03MW9437

Regards,

Abhilash B M
[protected]