[Resolved]  Royal Sundaram General Insurance — ford figo tn10 ad 2596 - additional dents - royal sundaram policy no. vpb[protected]

Address:

Chennai, Tamil Nadu, 600119

Hi,
This is regarding my car (Details mentioned below) had an additional dents when mahindra tvs service center @perungudi returned back to me.

My car details,
Make: figo
Registration number: tn10 ad 2596

My car met an accident on 23rd june 2018 as details below,
Incident time: 6:00pm (Around)
Incident location: omr, karapakkam, before cognizant signal

Insured company : royal sundaram
Policy no: vpb[protected]

So i informed to royal sundaram about the incident on 25th june. Royal sundaram customer care person suggested mahindra tvs service, so i agreed to give my vehicle to mahindra tvs to rectify my car damage.
On 26th june afternoon, tvs car driver came to my apartment and took my car for service to tvs garage. He has not taken any photos of my car and not mentioned the car dents in the receipt which he has given to me.
After several follow-ups atlast my car was delivered to my apartment on 6th july around 8:30pm at my apartment entrance. When i looked it the actual accident dent was rectified but additional new dent has happened. Immediately i called the tvs representative mr. Arun and saravanan. I informed him clearly about the new dent. Saravanan said first you pay the amount and i will rectify the dent on monday. To respect his words, i paid the money to the driver. Since i own a shop at the entrance of my apartment and i was busy during that time i did not noticed the other dents since it was night and i did not even check inside my car.
Later night after i closed my shop at 11pm, i got into my car to drove inside the apartment. Then i noticed audio system was not working and speaker covers were removed and car was very untidy not cleaned/waterwash. Since it was late night i did not noticed other dents in my car. So the next morning saturday, i thoroughly verified my car and clearly taken the photos of other 2 dents and the interiors and send to arun (Mahindra tvs representative). I did not get any response from him, i tried to reach him but he has not taken my call. From 9th july i am following him, he said he has informed to his management and he will come back to me. After couple of days no response from him, so i went to service center i explained to him clearly also i produced him the proofs. Arun again said he will speak to his management and will come back to me. Again several follow-ups, i am really fed up with the mahindra tvs service team.
Last 7 years i am using a car, i never had a problem while giving to ford service center, since royal sundaram suggested mahindra tvs i respected them and given my car to them.
I had a very good reputation on both the concerns but i never thought that such a big concerns name will be spoiled due to staff. The way the fahim talked was not good and with arun i need to follow-up several times and saravanan has not kept his words.
I have proofs which i submitted to arun and he does not have the proofs and he is asking me more proofs. Actually your team should have the proofs and inform me that whatever i am claiming are false but they are not doing it.
My humble request is why the representative has not taken the photos of my car before taking from my apartment instead of taking photos after reaching to your service center.in between anything could have happened.
I was so patient not to escalate and not spoken anything rude to anyone. Kindly check with your staff. But it really hurts after showing the proofs they are delaying and not agreeing.
Kindly do the justice.
Thanks & regards,
Arun