Runwal Group — Cancellation of flat booking

Respected Sir,

This is Ramesh Kothari. I had received an SMS regarding the Runwal gardens new projects that the flat cost start with 32 lakh which was in my budget. I have attached the SMS for your reference. When I visited Runwal gardens booking Office I got to know that the actual price cost varies and I showed interest for 1bhk by increasing my budget which was costing me 40, 73, 565/- in T31- 2301 and paid the initial payment of 39, 865/- after booking the flat I realize there is no balcony and dry space where I can dry the wash clothes so I requested your team for upgrade which is with deck and your teams said they will check and let me know the status of availability.

I was not getting the proper response from your team and I was waiting for there call. I got a call one day and they said the flat cost has increase and I need to pay the current flat cost. I requested that I already stretch my budget and I am not a new customer so why you are charging me extra. I am just upgrading so I will be charged based on my actual booking date price.

I was not getting the proper response from the team in a timely manner and every time they are calling me with a different price. Since there were no proper and timely response from your team I changed my mind to cancel my booking.

I would request you to kindly cancel my booking and allocate the flat to different customers and also request you to please proceed for my refund amount.

Thanks and Regards,
Ramesh Kothari
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