Samsung — a507 galaxy a50s 2019-white

Jagannathan1962

from Mumbai, Maharashtra

Website:

www.samsung.com/in/support

I had purchased samsung mobile from poorvika mobiles private limlited raja kilpauk chennai 600073. Invoice no gsi/east/13735 dt 17/01/2020.
The mobile was not working and given for repair on 07.09.2020 to service centre drb enterprises, chitalapakkam chennai 600064. Bill no [protected]. While giving, service centre checked all and agreed to repair with no cost from me and given ten days time for collection of mobile. Firstly they checked by loading software and told me to wait for some time for observation. Again same problem was there auto restart and immediately shutdown. They checked whether the fault is due to water and any other not covered in warranty. Finally concluded to do free of cost since it is the manufacturer defects. Finally acknowledge the mobile for repair and agreed to repair (Fault due to mother board) without charges both material and labour cost. We checked in internet such samsung brand mobile is often auto start and shutdown due to mother board problem. Even they changed mother board same problem is coming after 3 months.
Today i had enquired about the status they told different story that fault is due to customer and cost is be bourne by me.
Surprise to see after thorough checking in service centre for more than five hours now they are telling this putting blame on me (Customer).
Again i had checked the same brand in internet lot of same complaint exists.
So kindly replace my mobile with new one with warranty starting from date of handing over of new piece
Or therwise refund my payment towards my moble purchase rs 21100.00

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Sep 24, 2020

Updated by Jagannathan1962 day before yesterday i received my mobile from service centre.They told mother board was changed.
After reaching home i cchecked samsung pass is not working.Yester day i went given to them after some time they gave the mobile that it was attended.While ccheck at house it was not attended.
Today i went and gave mobile for checking, after some they return back it was attended.but problem still exisis.agaain they took back my mobile and gave receipt of mobile and told me that customer centre has to sent.
kindly replace my mobile and issue wth new one.