[Resolved] Samsung — Auto Sim Card eject/M31s/Samsung Service - SM-M317F BDUBS

Govin44

Address:

Noida, Samsung

I have purchase Samsung Handset from Amazon on 14th Aug. Samsung delivered me a faulty handset that have intermittent issue ( Sim Card not accepted ) at initial Samsung denied that this handset error and ask me to check with telecom service provider.
When i started facing issue with other sim then i request again to check and Samsung service team done software update.
Since this phone is faulty i again face this error.
My phone is in service center from more than one month recipt attached.
Samsung team keep me engaged on their tricks and finally they accpet that service center also face the same issue.
Now Samsung accepted they deliver me faulty handset and telling me that they will repair it.
My question why i have faced this mental trauma and humilation to accept this error.
when phone is faulty deliver why repair i need refund or new phone

+2 photos

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Aug 8, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd