[Resolved]  Samsung — Complaint against harassment/fraud/cheating/ service from samsung india electronic private limited

I bought Samsung galaxy s10 lite from Go Mobile INR 32999 (Tilak Nagar, Jail Road) on 20 December 2020 through mode of cash payment. And within a week of buying the phone, the problem started in it. For which I went to the service center of Samsung then they told me that the phone may have software problem and gave me back after updating the software. But after a few days the same problem started happening in my phone. For which I made a call to the Samsung customer care again, then they asked me to show the phone again to the service center. For which I again went to the Samsung service center (QDIGI service Ltd, Okhla phase 1), and there they told me the same problem again of software update issue and updated my phone and gave it back to me. After a couple of days, the problem in my phone kept on increasing and started, which I also have all the proofs with me. At the same time, there was a growing outbreak of corona, due to which lockdown took place. Then I decided to mail it to CEO Email Support, about which I got a call from them on 29.April.2021, which was a fraud call. And that guy knew all about my issue and had all the information of my phone well in advance probably because of their privacy Leak. Due to which INR 47427 were also withdrawn from my account, which I also have a copy of FIR/ Cyber Crime complain/Jurisdiction police Complain receiving with me.
The very next day I mailed to Samsung customer care then I got a call from them then I told them the same about all whatever problems came in my phone and also informed them about the fraud that happened to me. They didn’t listen to my fraudulent transaction and asked me to deposit the phone to Samsung service center as soon as the lockdown opens.
I went there and submitted my phone, and they asked me for 3 to 4 days to check the phone. After 3-4 days he called me and said that there is no problem in the phone: you come and collect your phone while I also showed them the proof of all the problems which I made from the other phone. But even then he did not help me, just asked me to collect the phone again and again.
Even after complaining so many times, Samsung did not help me in any way, that’s why I finally decided to file case in the consumer court.
Now, it’s my humble request you to please help me in this problem. Because the problem that happened with me, I cannot afford it and the one who cheated with me, the fraudulent transaction done from my account is more than my salary.
Job Sheet No. 1- [protected]
Job Sheet No. 2- [protected]
Job Sheet No. 3- [protected]

You’re faithfully,
VISHWADEEP