[Resolved]  Samsung — Complaint against Samsung Retail Pvt Ltd. DA 07 T3 Domestic Indira Gandhi International Airport New Delhi TIN No [protected]

Address:

Allahabad, Uttar Pradesh

Dear Sir, I am an Overseas Indian Resident I purchased a Galaxy 5 smart mobile phone from Samsung shop at Terminal 3 Indira Gandhi international airport New Delhi on 1 October 2014 Bill number 00000BDR[protected]. I was promised a sum of Rs 5856.91 as cash back by the saleman who sold me the phone if I choose the EMI scheme . I wanted to pay the full amount but the Saleman insisted that go through this plan as it would save me money and this offer was only available to the transit passengers at the airport and nowhere else in India . This was being offered because of the poor retail sales due to people prefering to shop on line before Deepawali festival. However contrary to this I was first asked to pay a sum of Rupees 37500.00 the whole amount by SBI card and then when I visited the Bank to enquire they phoned the SBI Card Company who said Rs 33749.00 need to be paid and not Rs 37500 as said in the statement and this had already been deducted from my account as I had opted for auto deduct policy and now I have received another demand of Rs 27844.42 p. I am forwarding you the messages I have received from Sbi card .Dear SBI Cardholder, outstanding of Rs37499.68, on your SBI Credit Card no XXXX8454 and Minimum Amount of Rs 1874.98 is due on 27-OCT-14 . Please ignore if already paid.- Manage your account online atwww.sbicard.comI I was then asked to pay only Rs 33749.68 when we phoned SBI Card We have received payment of Rs. 33749.68 via Auto Debit for your SBI Card no xxxx8454 on 27-oct-14. Credit would be subject to realization.I contacted my bank who confirmed that Rs33749.68 was due and not Rs 37499.68 was due and this has already been credited from my account. Now I have again asked to pay Rs 27844.42p. Your Statement Dt 07-NOV-14has been dispatched. Total amt due of Rs -27844.42 or Min Amt of Rs 0.00 is payable by 27-NOV-14.- SBI Card, Click here https://Bitly.com/Payeasy ; to pay your SBI Card Bill in simple steps. The retail outlet at the airport has not mentioned any phone number on the receipt and I have sent to e mails on the EMI receipt which have bounced back. The e mail address lutus.[protected]@pinelabs does not exist. I think this has been deliberately done by Samsung to cheat transit passengers in India because why on earth someone who is selling an expensive phone will not mention a contact phone number or an e mail address in their receipt. I wanted to pay the full amount but why was I forced to take an EMI plan by the salesperson which could be a debt trap.As a Korean Company doing good business in India why are they trying to give us Indians a bad name and make us non trustworthy. My life would have been easier if I had a contact phone or email address to write to. I wish to inform you that I am also an Overseas citizen of India and this is the first time I have done a retail shopping with my card in India at the International airport and am facing undue harassment. If this is the state of affairs then how can the Indian business thrive ? I have shopped at air ports all over the world and have never faced any such problem in any retail outlet. Yours Sincerely Dr Ashok Tahiliani 22 Hastings Road Allahabad.211001