[Resolved]  Samsung — complaint lodged on 21st september 2018 has not been resolved yet

Address:700089

This complaint is being marked as resolved where as we have not got any update any further. We are still waiting for someone to contact us and the old micro oven is still with us. The complain was lodged on 21st september 2018 and today is 16th december 2018. Can we get an eta for the resolution

Please call back and look into the problem asap

Why is it being marked as resolved in the earlier complaint when it is not resolved
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Jan 17, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Dec 17, 2018
Updated by Alipi
Reference # sent through email - [protected]
Reference # sent through mobile - [protected]
Email Id - [protected]@gmail.com
Phone # - [protected]

This is the 3rd time I'm sending the same information, please refer to the chain updates instead of dragging onto the same thing and asking for the same information again and again

Are you serious as a multi national organization ??

Are you kidding for the past 4 months??

Give me a solution asap instead of playing around

I think your service centers know how you function that's why they were so pertinent in stating, "Go ahead and complain" as if it doesn't matter to them because they're very sure that there will be no resolution to the matter and they will dictate.

This is proving so true on your part and the way you're dealing with matters
I'm sorry to say I'm unable to give any positive feedback either to known people or on social media..
Feb 07, 2019
Updated by Alipi
Why are you again updating it as resolved when it hasn't been resolved
Customer service centers as well as the call center executives are pathetic. They do not assist and have bluntly stated that they can't do anything in this regard
Complaint comments 

Comments

My washing m/c dead and call to customer care to need service engineer, many time i talk with customer care person, but no any reply or solution provided by Samsung india.
Samsung India Customer Care's response, Dec 19, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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