Samsung — complaint of Samsung galaxy s duos 2 7582

Address:

Panipat, Haryana

I Harsh Arya from Panipat I have Samsung galaxy s duos 2 7582 [protected] phone. My phone is not working properly so i visited your Panipat complaint center and told my complaint bill no. [protected] dated 17.07.2015. That my phone is working slow without checking the phone your front desk engineer reply that is due to more data. but my data is less than 50% of the memory then he told me that this is due to software then he opened the phone and told me that some liquid entered in your phone and change the color of main chip in a strip 1/2 inch to 2.5 inch. I told Mr. Singh your engineers that liquid is not spread in strip shape as you are telling me then he told me it is due to moisture. Then he gives my phone without reinstalling the software and without repairing the phones. The copy of my complaint is so poor in quality to read, So I requested your office on 17.07.2015 to send me the scan copy, but the mail me few minutes before. I purchased a branded phone for best service but your Panipat service center neglected my complaint without any solution of my complaint’s am telling you the services of your Panipat center and my phone is under warranty up to 09.08.2015 and having extended warranty for year also. Attend my complaint at earliest otherwise you will force me to go to the consumer forum regarding my complaint