Samsung — Complaint to samsung mobile - job sheet no [protected], model sm - e 700h

Address:

Chennai, Tamil Nadu

Dear all,

Don’t read this as a story these are real feeling of a customer who brought your company’s product

This is a loganathan from chennai,

I brought a samsung e - 7 mobile on 05 / 04 / 2015 at poorvika mobile express avenue chennai (Bill copy attached)

On the next few days i found that there was a problem in the home key button, it was not working properly i have to press so many time to unlock the key.

Then i visited the purchased poorvika shop, they ask me to contact the samsung customer service, then i went to kilpauk samsung customer service they have checked my phone and told that the button was
Working properly, i ask them to check with same model, they failed to do that, then i again visited poorvika mobile, they have collected my phone, i formed that to wait for few days, they will check with service department and get back to me,

After few days they have informed that the phone is working fine, if i am not satisfied, they informed that they will replace the home key button and also they told that if the button has replaced there might be some technical issue will come again and again, then i told to hand over the phone as it is, not to do any changes,

Few days later i have contacted the customer care no and informed about all the details, then they have ask me to contact one mr logeswaran of anna nagar samsung customer service (Hi tech solution) ,
On 04 / 05 / 2015 i went to anna nagar samsung customer service and i met mr logeswaran, he checked my phone i told that the home key is working properly, but i ask them to check with same model, then he checked with another model i found that there is a problem in my mobile home key, he provided a job sheet (Scan image attached) and informed that he will replace the home key button,

After 15 days i got a sms stating that my mobile is ready, i visited the service station and collected my mobile, when i look in to my mobile i found that the same problem persist again, they didn’t do any changes in my mobile they have simply replace the temper glass screen guard, and handover the phone to me, when i asked about that they informed that to contact the customer care, and also the branch manager mr. Vimal of that customer service informed that i have to collect my mobile with that condition, and any one from customer care will visit my home to recheck the status and do the service, kindly confirm whether this type of serive has given to any of your customer, then why this type of wrong communication has been given to me, i am married and my wife is caring she is now 2 months to deliver a baby, with this condition only i have visited with her to your customer service office, i am stayed at ayanavaram, your office is at annanagar nearly up and down more than 16 kms, how many time i have visited your office for a service issue.


After few days i again contact your customer care, they put a call back and someone from your gurgaon office mr abhishek contact me and he informed that he will check and get back to me, few days later he called and informed that my set is ready, then i again visited your customer service at anna nagar and found that the same problem persist again, when i informed them they told that they have already changed the home key, lcd, if you are not satisfied we will change a ball in the home key and hand over the phone it will takes few days, in front of them i operated another phone of same model (Front office customer service having the phone with same model) and show how the button works then they accept the fault, then i asked how many times i have visit your office with my caring wife for a serive issue, but they have no answer they ask me to contact the customer care again.

Again mr. Abhishek from gurgaon office called me and informed that he will told to the anna nagar service mr. Logeswaran to replace the upper part of my mobile and hand over the phone to me, so ask me to wait for some more days, after 5 days when i called the anna nagar serive station they told they are not received the spare once received we will hand over the phone, but mr, abhishek on the same day he has informed me that the set has been ready and ask me to collect the set, myself and my wife take half day leave and went to anna nagar service station and found that the same problem repeats again, why this time of wrong communication has given to customer, when i asked mr. Logeswaran he told that your set is working fine from starting onwards, if my set is working fine means then why they replaced home key, lcd, ball and upper part of my mobile for a fine working phone it is waste of time, water of cost for a samsung company only, how you people allotted this type of service to customers, he also told me to press the home key hard, if i press again and again it will works normal, this type of worst feedback has been given to a customer from the anna nagar hi tech solution customer service, in front of him i operated my mobile and taken a video kindly look into this how my mobile has worked,

More than 10 times i have visited your service station for this issue, you are wasting my time, business and valuable money, you people didn’t care about customers, now mobile is at anna nagar customer service only,

Kindly look into this matter and save customer hard earned money, i brought this for rs, 19500, but i used nearly more than 30 days

I never want that mobile back i have already raised a complaint with district consumer court also,

I need replacement or repay my money back.

I have attached all necessary documents for you kind perusal.

Pls feel free to call my no [protected].


Thanks & regards,

A. Loganathan,

Executive - customer service | sundaram asset management company limited,
Sundaram towers | ii floor | no. 46 whites road | royapettah | chennai - 600 014.
Fax :[protected]

Email: [protected]@sundarammutual.com | www. Sundarammutual.com
Distributor services :[protected]
Investor services :[protected]