Samsung — Cooling issue in refrigerator

Address:

Vill. Behal Kandela , P.O Bilaspur , Behal Kandela Bilaspur (H.P)-174001

Hi Sir/Ma’am,

I’m writing this mail concerning cooling issue in my refrigerator, I have purchased refrigerator of SAMSUNG 255L 3 Star Inverter Direct Cool Single Door (RR26T389YUT/HL) on 5th May’21 through AMAZON, after installation of 4-5 days issue observed of cooling inside, I immediately reported this issue to customer care support 3 times :

1st time engineer visited as said this is not an issue cooling is perfect and said he will further discuss with company regarding this issue but no call and no solution received.

Called again 2nd time :
2nd time again engineer visited and agreed that there is actually as cooling issue and said there is issue in PCB and after replacement of PCB part issue will be resolved.

3rd time again engineer visited and replaced the PCB and said now your refrigerator will work with prefect cooling.

Still as on date cooling issue not resolved and I again called customer service support, and told them the complete issue now all vegetables kept inside getting fungus and top ice freezer part is also not working properly all ice creams are getting melted, which is resulting in loss of money of items kept inside refrigerator, this is happening from May’21 month and now we are tired of calling customer service support time and again.

This is really very disappointing after purchase of product and within 4-5 days such issues reported and no solution was provided till date.
I request you either replace this refrigerator or refund the amount as we can’t keep this refrigerator with such critical issues which is damaging our food items inside.

I have raised this issue many times in service head email and ceo mail, but every time receive auto generated mail with same message.

Thanks & Regards
Abhishek Bhardwaj

Contact no –[protected]
Address – Vill. Behal Kandela, P.O Bilaspur, Behal Kandela Bilaspur (H.P)-174001