Samsung — Cracks in the Vegetable Tray rails

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Bangalore, Karnataka

I purchased a Samsung Refrigerator model no.RT36HDRZASP/TL bearing serial no. 030P4PAF500122E on 24th May 2014. Within a few weeks of purchase we could some noise while opening and closing the vegetable tray. We thought since it is new, the tray might be a bit tight fit and with time sit might become OK. However as it started making more noise, we decided to check it out and upon taking out the tray noticed that the Plastic covering on the rails supporting the tray had started peeling off. We registered a complaint with the Help line bearing no. [protected] and they sent a technician by the name Kaushik ( mob. no. [protected]) who came and had a look. He suggested that it cannot be repaired and we have to fix it using Quickfix. When we complained how he could give such a solution, he took some photographs and informed us that he will get back to us after discussing with his Bosses. it is more than a month and nobody has bothered to call us. We cannot understand how the rails which have last several years can start falling apart and strongy feel it is a manufacturing defect which Company needs to investigate further so that they do not get more of these complaints. We sincerely hope the Company will look into this immediately failing which we will be forced to file a complaint with the Consumer Court . Earlier we had a LG Refrigerator which lasted for more than a decade without any problem