[Resolved] Samsung — Damaged TV received 50" AUE70 Crystal 4K UHD Smart TV Order no. [protected]

SumitaSrivastava

from Kolkata, West Bengal

Nov 16, 2021

Address:

Online Samsung Shop.

1. I placed order for 1m25cm AUE70 TV online on Samsung Shop on 4th Oct 21
2. TV was shipped through Delhivery which got delayed due to in transit Unexpected scan at location Kolkata Maniktala as per tracking ID.
3. The material was delivered on 12th Oct 2021.
4. The installation Engineer visited for installation . On opening he found the TV damaged. .He repacked the TV after taking a photograph
5. The complaint was lodged by the installation Engineer in his office.
6. I also lodged complaint on www.samsung.com/in/support/email/online -shop/ with photographs of damaged TV as given by installation Engineer with photographs of repacked Package of the TV.
6. More than a month passed nothing has been done except issuing Samsung Ticket ID
Now thinking to take up the matter to Consumer forum

7.Every reminder issues a new Samsung Ticket ID.
SAMSUNG TICKET ID 29048065
Sumita

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Nov 28, 2021

Complaint marked as Resolved

Matter resolved. Thank you

Samsung India customer support has been notified about the posted complaint.

Nov 16, 2021

Updated by SumitaSrivastava 1. I placed order for 1m25cm AUE70 TV online on Samsung Shop on 4th Oct 21
2. TV was shipped through Delhivery which got delayed due to in transit Unexpected scan at location Kolkata Maniktala as per tracking ID.
3. The material was delivered on 12th Oct 2021.
4. The installation Engineer visited for installation . On opening he found the TV damaged. .He repacked the TV after taking a photograph
5. The complaint was lodged by the installation Engineer in his office.
6. I also lodged complaint on www.samsung.com/in/support/email/online -shop/ with photographs of damaged TV as given by installation Engineer with photographs of repacked Package of the TV.
6. More than a month passed nothing has been done except issuing Samsung Ticket ID
Now thinking to take up the matter to Consumer forum

7.Every reminder issues a new Samsung Ticket ID.
SAMSUNG TICKET ID 29048065
Sumita

Nov 22, 2021

Updated by SumitaSrivastava Damaged TV collected by Delhivery on 21st November 2021.

Nov 22, 2021

Updated by SumitaSrivastava Purchased Order no.[protected]
While online purchasing this the TV 20K Advantage coupon code did not work. While making payment online the amount automatically changed to pre coupon rate.Since OTP was filled full amount Debited to my account.
Reported but no response .
The TV on installed on 12th Oct 2021.
Gift Bazel for the frame TV on to be sent through a coupan code within 10 working days.
Till today nothing done except issuing Samsung Customer Ticket. against each reminder. assuring action with in 24 hours.
Seems Samsung Ticket no is auto generated and customer care does not bother about it.
Please resolve the issues immediately as under.
1. Refund of excess payment taken with computer fraud.
2. Send coupon code of the Bazel.
Thanks.
Mukul Srivastava
[protected]

Nov 28, 2021

Updated by SumitaSrivastava No response till date.
Even Bezels are not available for purchase on Samsung Shop.