Samsung — defective and damaged product delivered and harassing on daily basis

Dear Team,

I bought a Samsung Refrigerator on 14th August-21, at the time of the Demo installation is on 17th Aug-21 it was found that the Samsung product delivered by Reliance is defective or damaged. When Engineer from Samsung visited on 23rd Aug-21 and has declared to the Samsung team that the product is defective due to the Compressor default found in a brand new Refrigerator.

Samsung Customer Care persons and Branch Manager Ms. Daaksh Sharma, continuously forcing us from last one week to take the voucher and is not ready to provide us with the Replacement or the refund. It has been a month now and till date No Replacement or Refund has been credited to my account.

We as a customer has requested multiple times that we are looking only for the replacement of the product till date no one is hearing us from last one month and people like Daakshi are harassing us badly by forcing us every day to get settled with the voucher which is of no use to us.

I would like to request Samsung and Reliance team to look into the matter, and resolve the issue by asking some sensible person to get into the matter and provide us the same model or the upgraded model at the earliest possible.

If you are also unable to solve the issue, I would like to claim the Amount of Rs. 35, 155 with the interest of 18% per annum for holding our money for more than a month along with the compensation for harassment by Ms. Daakshi Sharma.

It is better for both o[censored]s, to kindly provide us with the Replacement as the Engineer has detected product defective on 23rd Aug-21 and from last 20 days we are suffering because of the incompetency of Samsung Customer Care people like Ms. Daakshi who doesn't know the meaning of customer care and just know only how to harass the customer at maximum level.

Looking forward to solving the issue within a week by providing us a replacement for a new Refrigerator because it's the second time I am facing the issue of buying a Samsung refrigerator from the Reliance store. Otherwise, I would like to go ahead with the Consumer Court for the mental harassment, Money blocked and improper behavior done by your employees.

It is also requested to take strict action against her.

Regards,
Priyanka Chauhan/Vaibhav Kohli
[protected]/[protected]