Samsung — Defective Samsung Galaxy Grand Max phone

Address:

Coimbatore, Tamil Nadu

PRODUCT: Samsung Galaxy Grand Max phone MODEL NUMBER: SM-G7202ZAAINS SERIAL NUMBER: RZ1G52J4J3B IMEI NO: [protected] COST: Rs. 12, 900/- SAMSUNG AC NO: [protected] 1. Purchased though Snapdeal on 08 Jun 15 (Invoice No JPSD[protected]) 2. Received on 12 Jun 15 3. Poor volume of speaker and loudspeaker observed after phone was put to use. Phone ring is not audible if phone is located in next room or ambient sound level is high. Also, speaker and loudspeaker audio during call is not clear unless the ambient noise level is low. 4. Registered complaint on line on Samsung website. 5. Received phone call with instructions to try certain corrections by putting phone in safe mode. All attempts failed to provide any improvement. 6. Touch screen started malfunctioning 7. Taken to service centre at Coimbatore for repairs. (Service Centre Bill No: [protected] dated 14 Jul 15) 8. Entire audio system and touch screen replaced. 9. Only marginal improvement in volume found. This was indicated to service centre rep then and there. They said no further improvement in volume was possible. 10. About a week ago my wife discovered that the camera is not functioning. We tried all kinds of settings including in safe mode, but problem persisted. 11. Complaint was again registered online through website. 12. Got call next day and was advised to again visit service centre and meet Manager there. 13. Went to service centre and met manager. They have again taken phone for replacement of camera. (Service Centre Bill No: [protected] dated 11 Aug 15) 14. I requested for replacement or refund, but Manager refused to acknowledge that the phone was defective and said that unless some more failures happened they would not consider this option. I have had to visit the Service Centre (located 15 km away from my home) five times till now. Tomorrow I have to go again for collection. I have also spent Rs 500 more on a cover for the phone and a scratch guard. The scratch guard has now been removed in course of repairs and is wasted. The phone has a micro sim so every time phone goes for repair, my wife cannot go back to the old phone which had a regular sim. Last time, phone came back fully formatted so I had to re-enter all the contact information stored in phone. I fear that the there may be many more failures in future and once warranty expires I will end up paying for all this. I want replacement with a different better model or full refund (including the cost of phone, cover, scratch guard and all petrol expenses on repeated trips to the Service Centre). I have not put a value on the mental agony I am going through due to having an unreliable and defective phone