[Resolved]  Samsung — Defective Samsung refrigerator

Dear sir

This is with reference to above mentioned subject i would like to express my dissatisfaction with Samsung product & its services.

I bought a Samsung side by side refrigerator from Vijay sales gurugram in April 2019.since then I have been complaining regarding the problems I am facing with the refrigerator display.At first the service executives continuously told us that there is a loose connection which can be resolved, when my fridge was in warranty.

But last year when my warranty expired and pandemic was going on they told us that it is the problem of the door which has to be changed at our cost.

I wonder when I was complaining for the problem since very beginning then why would I pay for the door.when it was already a defective piece.As now my fridge doesn’t lie in the warranty but I received a defective piece which should be either changed or the door should be replaced with a new one.

If there was no problem in the fridge I am not stupid to call the helpline again and again.I really feel that I have done a horrible mistake purchasing a Samsung product instead I should have bought any other company that would at least provided me with a correct guidance and service and not like your company cheating people.

I am a layman how Would I know what is the problem in the refrigerator I Was made to believe by your executive (which you had sent at our place to check the problem )that it is a wire problem.

I paid the full amount for refrigerator which I bought then why a defective piece has been handed over to me and even not trying to resolve the matter.

I please please please request you to pls change the door at companies cost or refund my full amount of the refrigerator and take back your defective piece.

Hence requesting you to please look into the matter and give a solution urgently.

Below are the details for your reference:

First Name : Vineet
Last Name : gupta
Email Id : [protected]@yahoo.com
Contact Number : [protected], [protected]

Product Model Number : RS62K6007FG/TL
Product Serial number :0RE74ABK400031X

Regards
Namita gupta
[protected]