Samsung — Delivered faulty home theatre and no proper service from SAMSUNG

Address:

Anantapur, Andhra Pradesh

Dear Sir/Madam, We had purchased Samusng hometheatre from Bangalore on April 13th 2014. The engineer from samsung team had been to install the same in the last week of April 2014 after repeated requests to customer centre. It didnot work right from the firt day as the fan doesnot start up automatically and the system switches after one minute. The engineer who had been to my house for installation told that he would come back next day and check the problem and correct it and left for the day. Days passed, but he didnot come and verify the same. We had called customer care and raised complaints many times for which every time we were told they have taken a request and engineer would come to check and correct it. But no one made it to my home for correcting it. After getting irritated samsung customer care executive aranged a conference call with service centre of samsung, Anantapur and the executive from the service centre told that he would come next day for sure and didnot come again. After few days service centre guys had called us and asked us to get the home theatre so that they would take back the device and reimburse the amount in 15 days. We returned the device in the 3rd week of May 2014 and today when we called service centre guys to know the status, we are told that the device cannot be taken back and only can be repaired. If this was the case why was not the same corrected when we were crying from last week of April, 2014. Please find attached the copies of the serial number of the device and bill for your reference. Kindly i request you to taken an action against Service centre of Samsung, Anantapur and also against Samsung for not providing us right service post sales. I am reachable on[protected] and you can write me at [protected]@gmail.com Thank you and Regards, Manjunath