[Resolved]  Samsung — demo/installation - bad experience

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Chennai, Tamil Nadu

I bought an LED TV model 40H4250 on 1st Jan 2015. A technician came for demo/installation on 2-1-15 at 3 pm. It took 30 minutes to remove the brackets of the existing TV from the wall and fix the brackets meant for the new tv. Though the packing list says the batteries are included, he didn’t find any in the packing and asked me to give 2 AAA batteries. He then took the batteries from the remote of the set top box and finished his settings of the tv and spent 15 mts on that. Finally he told me that I should get the batteries and then start using the tv. I asked him to explain the features of the TV with respect to the tv remote. He was in a hurry and spent only 10 minutes to explain. When I told him that a demo means he has to demonstrate all the features of the unit. He was insisting that he has to leave to attend other calls. Since he was not co-operating, I disposed him off after entering in the installation report that he has not explained all the features. We would have spent about 15 mts in arguing if it was his duty to explain. I have never seen such an uncooperative service technician. A good product has to be supported with the right kind of support. How do you expect a customer to understand with the user manual in English. He didn’t even told me that there is a button in the remote wherein you have got an e-manual. I have been a customer of Samsung for more than 2 decades. My Fridge, DVD, computer accessories and I had enjoyed good support. I never expected the service quality is degraded to this extent in the past few years. Will you please look into this – batteries missing in the package ; very unco-operative attitude of the technician. When I complained to the dealer, he told me that the company evaluates the person on the no of calls he attends to and not the quality of service. I would wait for a week for you to respond. If I don’t get a positive attitude from the management also, I would never recommend Samsung to any of my associates or friends. In fact recently when I bought a washing machine, though I selected a Samsung model, the dealer whom I know well told me that the service is very poor and the service personnel are arrogant and suggested LG instead. At that time I didn’t believe. Now it turned out to be true 100%. [protected]@gmail.com