Samsung — Device not deleivered

Address:

Hyderabad, Andhra Pradesh

Purchase a Samsung Phone Galaxy Note 3 from Estore Samsung Site.After the purchase made online the Phone was dispatched using Fed Ex India from gurgoan location. On 28th Jan the Consignment reached to Jaipur location and was stucked there with Tracking message in Fed Ex site as "Shipment Exception" when called FedEx and complained that why consignment is kept hold there for more then 10 days they keep on saying that there was a surprise SALES AUTHORITY CHECK and there entire container is seized and not giving any timelines or confirmation of delivery and also telling that they cannot do anything here. Now my Order is hanged and I don't know whether i will get my Device also or not. My Order number from Samsung India Store is : Order no: 1329757 Airway Bill Number[protected] From past 7-8 days i am either calling samsung India and Fed Ex and not getting any prompt reply .. This is frustating and utter harassment to the customer. Who is responsible for this .. Samsung India either should solve this matter or Provide me a new device from different courier.