Samsung Electronics Co. Ltd — faulty 32"led tv

Dear Sir, This mail is regarding SAMSUNG 32” LED(Model no UA32F5100ARMXL) purchased by me on date 20th May 2013 in name of Roy Varghese(my cousin). Within warranty period Unit failed twice and complaint got repeated within one month time. I am shocked that at the time when it was repaired last the LED Screen was replaced by person driving the vehicle ( Tempo driver )who came along with LED panel. While fixing the screen I found the fellow was not able to fix the screen properly and i have to guide him to fix the screws properly, As a result the TV set has failed within one month time of last repair. I am not expecting this kind of service by brand like Samsung even after buying product worth Rs. 36, 000/-. I request you to immediate look in to this and straight way replace my faulty peace with complete brand new TV set. I am also a part of CROMA extended warranty for Acer Laptops and providing best services to Acer Customers. Please confirm your action on highest priority and reply my mail. Complaint was handled by MBS services, Panvel, ref id:[protected]. Regards George Thomas email id:[protected]@newtech.co.in [protected]