[Resolved]  Samsung Electronics Co. Ltd — Fridge not cooling

Address:

New Delhi, Delhi

I don't understand what's happening. Half of the summers have passed and we are not getting a glass of chilled water.

We've have made endless complaints and calls to make you understand the issues our new fridge has. But there is no sensibility in the way you treat customers. Till now we haven't got the right resolution for our refrigerator.

And on the top of it, when I spoke to one of your representatives from the COO office (as he claimed) today, he was really rude in his way of speaking. Moreover was asking me for the solution, which is very strange. As a customer who has already paid more than 20, 000 for the non-working fridge, am I also supposed to give the solution?

Let me tell you, my experience with Samsung has been very disappointing.

Samsung is such a big company and it doesn't know how to deal with customers at all.


On Tuesday, 3 June 2014 2:02 PM, Samsung Customer Support Center <[protected]@contactus.samsung.com> wrote:


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Your question
_quotHi we purchased a refrigerator on 5-May from sargam electronics patel nagar Samsung FFRT-27HAJMASE for 20500 .

Since then it is having a problem that it is heating up and not cooling as it should, i have raised a complain also on 31st may and 1 executive has visited who communicated that as it is double door it can only give cooling in one door at a time as in if Freezer is cold then the second floor will not be cold.
i found it illogical and would request a replacement as it is getting hotter and it is of no use to us if it does not serve the Purpose.
Compalin No:[protected]

Regards
Akanksha
[protected]

_quot

Counselor answer
Dear Mrs.Kumar,

Good Afternoon!!

This is Nutan from Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung product.

This is in reference to your email dated[protected] and subsequent previous telephonic conversation we had regarding your complaint against Samsung Product (Refrigerator).

We understand that you are facing cooling issue in the unit and for the same we are arranging the senior engineer visit to your place to attend the unit complaint.

Thanking and assuring you best of our services always.

Warm Regards,

Nutan Yadav
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.