Samsung Electronics Co. Ltd — Request for Replacement of the faulty product

shibendusur

from Bengaluru, Karnataka

Address:

Dakshina Kannada, Karnataka

Hi, It has been not even 5 months since I bought my first Samsung phone after being a long time customer of Nokia. The new phone is lying with service center now waiting for a replacement for the mother board and few other parts. Service center is not able to fix the problem - the phone is not turning on. I am afraid of the quality of the replacement parts now. What is the guarantee of the new mother board? What if it fails after warranty period. Can you think about providing fresh warranty of the replaced part? Alternatively, Since this looks to me as a major fault in the phone (almost 80% of the phone, as per the servicing center), may I request a complete replacement of the phone? Please get back at the earliest possible. Regards, Shibu. [protected]currently I can be contacted at my friend's no:[protected] (I have also sent a complaint email to you using this link : https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=50&P...⇄

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Samsung India customer support has been notified about the posted complaint.

May 19, 2014

Updated by shibendusur 14-May:
Service Center Bill No:[protected].
Faulty Phone given to SC on: 14-May.
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17-May:
Samsung Customer Care complaint email sent on: 17-May.
Consumer Forum complaint raised on: 17-May.

Samsung ABM (Area business manager): Amit Sharma.
Contacted on: 17-May.
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19-May:
Samsung Voice Of Customer contacted on: 19-May.
VOC contact number:[protected].
VOC contact name: Vaidehi.
VOC complaint ticket number:[protected].

Service Center Manager: Raghuram.
Contacted on: 19-May.
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Current status:
· Phone is still not serviced.
· No spare phone provided by SC.
· VOC supervisor is yet to contact me back.
· SC Manager told me that he will send an email to appropriate department in Samsung recommending a full handset replacement.
· ABM told me that he will send an email to appropriate department in Samsung recommending a full handset replacement.