Samsung Estore — No update on the order status even after multiple requests

Amit_19901992

Address:

Bangalore, Karnataka

I have ordered for earphones (worth Rs 899) on June 11 2015 from https://www.samsungindiaestore.com/. The product was supposed to be delivered in 5-7 business days. I wanted to see the status of the shipment after 3 days and found the status to be 'Ordered by consumer' and so (As on June 15 2015) I wrote an email to support.[protected]@samsung.com requesting to provide an update on the shipment to which I was replied that "We are in process of dispatching your order. An email will be sent to you on your registered email id once the order is ready for shipping". Later on June 17 2015, to my surprise the status of my order was still 'Ordered by consumer' on the product site ans wrote an email again saying "Hi Team, Still no update available on my order : 1356428. Request you to process on the dispatch ASAP (suppose to be a gift to a frnd' bday).. Hope you understand" for which I was replied 'We have forwarded your order status request to the concerned team. You will receive the dispatch details on your registered email id' and no update or action taken till date as on June[protected] days), and finally I was so disappointed with the services and asked them to cancel the order and refund ASAP. Also I called on to to know the status, and I was told that product has never been dispatched. Very disappointing!. So I have confirmed to cancel my product and return the payment. I could have ordered on any other site the same and could have got the product delivered in two days or so. But I just I had the trust in Samsung and their product and thought Samsung would take responsibility and value their customer. But it is not supposed to be so. Proved themselves. Really not good for a brand like SAMSUNG to respond this way. VERY DISAPPOINTING !!!

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Comments

arijit.bhattacharyya

from Delhi, Delhi

I have a similar situation, I bought a smart watch samsung gear s3 from shop.samsung.com on 17.07.2018, the delivery period stated during procurement mentioned 2-4 business days. Later samsung estore informed that the product is out of stock and I will be notified when it becomes available at their warehouse. Note, I was informed about the unavailability of the product on the same day after the bank committed the purchase transaction. When I asked their estore about cancellation, they mentioned that the cancellation will involve atleast a period of 10 days and moreover they cannot give any timeline in written about the cancellation process. I discovered reviews on compliant board where many others has stated that for long the cancellation didn't took place and about the unresponsiveness of Samsung support system. Hence, I further kept following up their support for the delivery, I am informed by Samsung estore support team today that they have dispatched the order, further they have mentioned a Blue Dart waybill number which I checked with Blue Dart and discovered that the waybill number is incorrect. I have got no reply from their support after escalating about this fraudent information to them. Every-time I write them with a request, they will send a response seeking 24-48 hrs time and finally reverts with an irrelevant response where any further questions will put you in a loop of another 24-48 hrs time. The samsung estore support speaks utter lie and they have no idea about dealing with customer expectations in 21st century. It seems they have an impression that they are simply obliging the customer by providing incorrect and misleading information. shop.samsung.com is probably the first eportal where I have face so much of inconvenience, from my bitter experience, I would personally advise all to avoid any procurements from this site and not to get carried away by their lucrative deals. I have not lost complete faith on Samsung India support services and hence dropped my plea in the complaint board stating all inconvenience cause by support.[protected]@samsung.com