[Resolved]  Samsung — Experiencing bad service

Address:

Golaghat, Assam

HI, Experiencing very very poor response from Samsung India service centre of Jorhat Assam. It has been almost more than one and half month that my refrigerator is not in working condition. Since the past one and half month we have been following up the service centre to repair our refrigerator. The engineer came in the first day and checked our refrigerator in a hurry and told us that the inverter kit needs to be replaced and left. After that we had to wait for many days and after continuous follow up and mail they responded back and came to change the inverter kit but after that the fridge was still not working and at that time he checked the fridge again and said that the compressor needs to be changed. Again on repeated follow ups and calls, he came after a couple of days with a different compressor and changed it. It started, but immediately again it stopped working, the compressor that he just replaced turned out to be a defective piece. Post that again we had to wait for a couple of days and after repeated follow up the engineer came with a new compressor and changed it but after that again he said that the PCB is not working. My question is why they can’t just check it properly. Instead of them being concerned to resolve the issue ASAP, it is us who have to continuously keep following up and most of the times they will not even respond to the phone calls. We are working professionals and waiting for them means one day of loss for us as well. They are very poor in their communication as well as their commitment and worst is not responding to our calls. We are very displeased by your customer care service. Almost all the products that we use are from Samsung but after going through so much of apathy we are in a doubt whether we will keep buying your products. Our request is either take necessary actions to resolve the issues else we will have to approach the consumer forum as its really enough of mental harassment for us to bear or go through. ref no. [protected], today again i filed for a fresh complaint and the executive assured us that we will get a call from the service centre before 8:00 P.M. Lets see mousumi.[protected]@gmail.com...