[Resolved]  Samsung — FAULTY MOBILE NOTE 4

Address:

Mumbai City, Maharashtra

Dear Sir I bought Samsung Note 4 on 30-11-14. On 3rd Dec when i put it for charging, its charging point was burnt. I have sent the same to samsung service centre in vile parle, mumbai. I was told that i was not using another data cable for charging so it was burnt and it is not under warranty. I was told that estimate cost for repair will be Rs.[protected]. I am shocked to hear such thing. First of all data cable i was using was proper and it was working well before getting burnt. I was using the same from last one month and there was no issue at all. Second it was some fault in mobile only otherwise how can it burnt like this that all the internal part also burnt with it. I have paid good amount for this mobile and if such mobile will burn like this and i have to spend money for repair then it does not give good picture for samsung brand. I request you to please look into this matter as it should be covered under warranty and mobile should be repaired without any charges to me. My mobile model no. is SM-N910GZKEINU and serial no. is R58FB0Y6TAJ([protected]). My service request no. is [protected]. I am not able to use the sim card also due to same. Please take action urgently on this matter. Mohan Gupta( contact no.[protected]/[protected]