Samsung — Faulty Product within 3 months of Purchase

#Within 6 months of purchase (purchase month Dec 2020), newly purchased Samsung refrigerator started giving problem

#majorfault in the product itself.

# 4 times different Samsung Engineers sent to inspect the fridge

# unable to detect leakage root cause or place of leakage

#Croma team upfrontly forcing stating to go for repair else case will be closed

# unacceptable customer treatment given

#Refilling / Charging of gas is not a permanent solution to this faulty product given by #Chroma #Samsung.

I strong look forward for your support in helping me get a replacement of refrigerator or refund of entire money from #Croma #Samsung.

In any case, the consumer / customer is getting adversely affected and grieved due to the above issue and it''s been more than 3 months now that I am doing back and forth mail conversations with Team Croma, Samsung support but no concrete response from them.

Is this what we call customer support, commitment and resolution wherein the response and assurance is not firm at all, despite these being the core values of the company -Samsung??

Need your support as I hold due respect to you and positive that I will receive a favorable response.

Details-
Refrigerator model - SAMSUNG REF FF 415L RT42M553ESL/TL 3S
Complaint No at Croma: BOF140621FS00592
The Reference number of Samsung Call is - [protected]

Attaching Invoice and Job sheets referred by Samsung Technicians.

Many thanks,
Mayur Kashalkar
Cell no [protected]