Samsung — Faulty refrigerator, recurring issues within 1 year of warranty, poor after-sales service

Reporting an extremely disappointing experience of a close family member in buying a Samsung Refrigerator from Reliance Digital store. Here's a brief timeline -

11th Oct, 2020 - RT47M623ESL purchased from Reliance Digital, Diamond Plaza, Kolkata

13th July, 2021 - Cooling issues. Samsung engineer came & replaced the entire evaporator unit saying "this fridge might have been defective from beginning"

8th Sept, 2021 - Same issue resurfaced in such a short span! Now begins the real ordeal. After 3 days, a service engineer came & said "looks like an choke issue, but I don't have the necessary tools, someone else will come soon"

After another 3 days, the next engineer mentioned that they had been given a wrong report & the issue looks to be different. After another 2 days, the service engineer is yet to come back. The refrigerator is off for more than a week now!

It has been an extremely harrowing experience for the family who are unable to get one of the most necessary appliances in a consistently working state. They have followed up with Samsung helpline, Reliance digital folks, dropped multiple emails, sadly to no avail.

Their warranty is expiring in a month & who is guaranteeing this issue won't occur again (when the family would have to pay for the damaged parts) ?

Please address this issue at the earliest, the family has suffered enough! Arrange for a replacement (since engineers have said these problems were not due to manhandling) or extend the warranty.

Samsung support reference: [protected], previous support reference in July: [protected]. Also, attaching:
1. The fridge purchase receipt which has the details of the purchaser
2. Previous job sheets of service engineers who have come