[Resolved]  Samsung — Freezer not cooling

Dear sir

We had purchased the refrigerator bearing model no.: rt65k7058bs/tl on[protected] from croma.

It has been less than 1 year and the refrigerator has already started giving problems with cooling and water lodging in the non freezer area.

My first complaint was lodged on
1) 25/4/2020 which was not attended to citing lockdown reasons, then on
2) 27/4/2020 again the same was lodged which was again cancelled by your backend team citing lockdown reasons,
3) then on 01/06/2020 it was again lodged which was attended and the engineer had advised us to keep the fridge closed with all stuff removed from both freezer and non freezer area, and shut it down for 72 hours and then again restart for 2 hours and then stuff the material inside, this was done but again the problem persisted.
4) then on 25/6/2020 your engineer again came and he said that there is a gas problem, gas needs to be refilled.
5) then on 27/6/2020 your engineer again came with the gas refilling and he told that this cannot be repaired the fridge needs to be replaced.

I need you to help me solve this problem as soon as possible as my pantry items are getting spoilt.

Enclosed herewith the snapshot of various visits by your engineers.

I need your reply to proceed further.

Best regards

Kapil todi