Samsung — fridge 640litres

Address:

Pune, Maharashtra

we are in pune having a 650litre fridge model no-SG629EPNSH/XTL serial no-808041AQ300066X app 6yrs old only---we have registered our complaint of fridge not cooling on 14/5/2015 to samsung service centre.call no-[protected]-Initially an engineer visited from RELIANCE RETAIL LTD to look into the complaint and said all is required is gas charging--and took Rs562/- as visit charges recpt no-034350. after three days another man visited and did gas charging and took Rs1815[recpt no-036274 dt 17/5/15]--still no cooling--then he again visited saying the capacitor not working and changed that---still no cooling--he then says he cannot solve the problem and to again forward the complaint--then after 3days again a visit saying the compressor to be replaced---still no cooling---then another visit now saying that system needs nitrogen gas flushing and heat exchanger to be replaced---still no cooling---then they take the fridge to their workshop for repairing and proper observation and after 11days the fridge is returned back stating that it is now working---fridge cooling when empty but as soon as it is loaded no cooling, ice formation not happened over two days---thus still no cooling.The service team leader Mr SUMET always acts surprised and shocked at the fridge still not working but no results. IT IS INDEED SHOCKING THE CALIBRE OF THE SERVICE ENGINEERS OF SAMSUNG it is now 30days and the fridge is still not working---how many times are we to follow-up with samsung service and are fed up--it seems we made a huge mistake to buy a high-end samsung product--