[Resolved]  Samsung — Harassment and Cheating

Address:

Gurgaon, Haryana

Hi Team,

I had registered a complain (No# [protected]) on 20th of Oct'13 for the replacement of my Samsung refrigerator Model#RT26FARZASP purchased on 2nd Feb'13 (Invoice attached) from Reliance Digital showroom.

1st Instance: I had raised a complain in April'13 when I found that freeze cooling was not happening. I had requested for replacement that time as well. But service center people have convinced me to keep freeze after they did some repairing.

2nd instance: I had found again there is lot of noise and cooling was not happening on 20th of Oct'13. I had reported out to customer care at Gurgaon[protected] on same date and they have told me Service engineer will visit your place and do the formality for replacement. Service engineer came on 22nd Oct'13 and inspected the product. He is the same service engineer who visited my place when I had this problem in April'13. He told me that "Sir I have told you last time also to go for replacement and you didn't do it" same problem is also this time. I will go and update at office you can go for repairing or replacement.

However, I told upfront that I won't go for repairing this time as the product is defective. I can go for either replacement or refund.

I have been chasing the customer care last 6 days and requesting them to look after the matter but no body provided any help. Every time I was put on hold for 20 to 30 minutes which very frustrating I received a call from this number today[protected], they forced me to go for repairing which I denied.

Today I went to consumer court and met with my layer and explained everything. The kind of cheating and harassment I have faced for this. I will be sending a legal notice as I am being cheated and harassed by the Service center and customer care people. Even though I have many products of Samsung like Phone, LCD and Microwave. I will sale those off causerie of this worst experience ever.

I will go tomorrow again to meet my layer to finalize the case and send the legal notice for this harassment and cheating I faced. I was forced to go through the legal route.

Regards,

Mihir Ojha
Sushant Lok - 1
Gurgaon
Mob: +91-[protected]