[Resolved]  Samsung — Highlighti​ng issues with After Sales Service

Address:

Pune, Maharashtra

Hi team, This is with utter dismay that I am writing to you about the poor after sales service that I have experienced with the recently purchased Samsung TV from CROMA, Aundh, Pune, Maharashtra via invoice no. SLF02A[protected] on 26-Nov-14, Wednesday. The purchase is in the name of Amresh Babu. The TV got delivered a day later but the installment hasn’t yet happened (1 week) We have been calling Samsung Customer Care, Croma Centre since then without any proper response to our query. There have been multiple calls and reminders and also a clear cut communication on preferable date and time for installation at our place- but we have only received fake commitments without closure. The last reference query logged with us is [protected]. There is no clarity on TAT from your end/response time to help consumers/ clarity on contact person and there is unnecessary follow-up, bringing in frustration. While purchasing this high value product, our friends had clearly informed of the issues in after sales with Samsung, but we still went ahead considering what was up on offer- however, now we feel that we should have paid due heed to our friends. Would also like to mention that the DTH purchased along with TV has been delivered and installed too. I am not sure if clear cut communication and adherence to timelines is also a difficult promise to be fulfilled at your end. Hope that this email is paid due notice and the installation fulfilled- though still not sure on how will the post service be. Amresh Babu [protected]