[Resolved]  Samsung India — 2 time repairing of cell phone in faulty way

Address:

New Delhi, Delhi, 110015

I want to camplaint for samsung carezone service centre located at:

A-16, 1st floor, tagore market, opposite metro pillar no-333, kirti nagar, new delhi, delhi 110015

My mobile vibration is not working so i submitted my mobile for repair at the same centre on 4th march 2018. They had changed the complete motherboard just for vibration only. Well i have no issues regarding this.
On 5th march i got my mobile back, now there was a new issue that mobile had no networks there was only emergency call.
Service centre reported that by mistake they had repaired the wrong.
I resubmit my mobile on 6th march and they returned the mobile on 9th march now i am facing a new issue regarding charging. I checked it on google which shows now charging port is required to change.
My phone is just 11months old a5 2017 model.
And one of service centre employee named shikha told that samsung doesnot support 4g please use 2g as we all are usong 2g. What a bundle she told i am not getting her. I also request samsung india customer care to take a strict action regarding the issue but still no reply.

My registered no. At care is [protected] with reference of registered no. All bill no. S can be procured from samsung india customer care.

And my contact no. Is [protected].

My request to samsung india is that:
Just to provide me additional 3months warranty for assuring that no fake or faulty attempt is done to my mobile.
Or
To provide a new handset as my phone is in warranty period.

Samsung carezone is not checking the phone properly while returning the repaired device to customer. They are just waisting the time of customers.

Regards
Pankaj goyal
[protected]

Waiting for earlier solution because warranty period is ending on 17 march 2018 and samsung wants to get the warranty finish.