[Resolved]  Samsung India — A7 2016 edition

From: ADITYA CHAUHAN [mailto:[email protected]] Sent: 03 August 2016 13:02 To: Umesh Dash Subject: Regarding your samsung handset. Dear Mr. UMESH DASH, Greetings! This is in regards to the complaint of your Samsung (SM-A710FZWFINS), bearing serial # (RZ8H20ETZRE). It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. We would like to mention that Samsung provides a free of cost repair during warranty period to ensure equated performance of your product. This warranty is considered void if the product is tampered within the warranty period or due to improper usage. This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is tampered with, Samsung cannot assure the equated performance of the same product. Therefore, we request you to bare with our efforts to serve you better by allowing us to repair your unit on a chargeable basis. As such the total cost of repair would be Rs. (7351). In conclusion, based on our discussion, we would not be able to cater your request for discounted / free of cost repair of your product. Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction. We value your relationship with Samsung and assure you of our best services, always. Best regards, Yogesh Kumar Sharma. Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd Dear Yogesh There is no tempering on my handset, or any kind of physical damage.. I had told you earlier over phone and shared the snap shot of my handset as well. Then how could u say like that “my handset is physically tampered”… You people are just adding to my harassment... I am not happy with the kind of response from your service centre as well as your support. It completely pathetic service by Samsung .. already raised to complaint consumer form .. Thanks Umesh Dash Mo-9599283029