Samsung India — Ac adapter missing for the ac

Address:	Hyderabad, Andhra Pradesh, 500059
Website:	samsung.com/in

Hi,

This is adnan taher and i purchased the samsung air conditioner from reliance digital on 9th april, 2016 with serial no.: 03g7ppbh400141. Everything is alright with the ac but, there is one serious issue with the product. The adapter/plug of ac has not been installed in the ac . And, because of this it causes some serious risks to my family. The wire is dangling in the socket and it suddenly comes off from the wall socket, while the ac is running.

I fear the day if someone in my home gets electrocuted (It maybe a child too). Because, of this reason i am not using the ac for sometime now. When i called samsung for the gross negligence, they stated that it would cost and we have to pay to get the new adapter. I mean, seriously, since when the manufacturers are scamming customers for the missing parts which have to be pre-installed? Why is samsung being so naive about safety and protection? I request the concerned authorities to look into this issue and find a resolution asap. They can either install a full protected adapter or replace the product with proper adapter.

I have attached all the photos and receipts in the attachment. Thanks.

Adnan taher,
Phone number: +91 [protected]