[Resolved] Samsung India — Ac is not repaired from last 6 months

Girish Nachwani

from Nagpur, Maharashtra

Address:	445001
Website:	SAMSUNG INDIA

Reference no may [protected] jun [protected], jul [protected] aug [protected], sep [protected], [protected] first time the engineer visits and said sensor needs to be replaced he tried still not worked nxt time he said pcb needs to be changed ho took 1000 rs as advance came with pcb and tried not worked then i visit the service center the engineer from service center said if it is repaired the the ac will be replace d and now from 3 months the service engg is not replying calls and when i visits the service center sir i will send the engineer today tomm like that he is saying and when i put the complaint nxt day i will just get the msg like rs 575 is being charged... sir/madam plz solve my issue on priority

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May 19, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we have shared your feedback with our service team, they will be in touch with you shortly.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Oct 12, 2016

Updated by Girish Nachwani Dear Samsung,

Still the Problem Persists E2 mode, Last Week The Engineer Guy Came to my House Tried to Repair the Machine changed pcb, sensor but still the problem persists and The Engineer Guy Said the company has said the problem will be solved in 13 days from now on plz solve the issue asap

Oct 12, 2016

Updated by Girish Nachwani And Engineer Said if the problem persists after that the AC will be replaced by company u will be provide new AC

Nov 23, 2016

Updated by Girish Nachwani Dear Samsung,

plz resolve the issue bcoz still the problem persists, the company person said me to submit the invoice copy of the ac on the mail Dear Mr. Nachwani,

Greetings.

This is in regards of your complaint which you have shared with us related to your AC Model number AS242FBBNXTL bearing serial number B005PZAZ300443L.
In the continuation of our discussion, we request you to kindly share the invoice of said product.

Please feel free to contact on undersigned for any further help and support

Thanking and assuring you our best service always.

Thanks & Regards,
Jitendra Singh
Manager :Customer Satisfaction Team
Desk Phone:[protected] Extn. 1570 (Mon - Fri, 08:30 AM - 05:30 PM

Girish Nachwani <girish.[protected]@gmail.com>
AttachmentsNov 9

to jitendra.s3
Dear Jitendra Singh Ji,

Here in Attachments i am Sharing Invoice Of AC Kindly Check and reply as soon as possible

Thanks & Regards