[Resolved]  Samsung India — airconditioner

Im greatly thankful to you for bringing samsung and its new innovations to our country. Its a great product and we always appreciated its trustworthy services throughout. Thanks to the make for india innovations from you, it brought the people in remote area to access the services from a brand like samsung.
We always proud of you for the services and expect the same always.
Im writng this email to inform you some serious matters happening in india regarding the services.
I always used samsung products when im out of india because of its quality and services. When i settled in india, i brought two samsung airconditioner thinking the same quality and services will be provided.
When im buying the airconditioner, it was under five year warranty and informed me that copper coil is used in condensor.
I bought the airconditioners on 14.05.2014 and 31.03.2015 respectively. Both are under five year warranty for both compressor and condensor.
On 17.03.2018, one of the airconditioner got an issue and informed the customer care. They replied me back on 20.03.2018, with a message that they have assigned an engineer to look the matter. Since then there is no progress from samsung.
I have a new born at home, who cannot sustain the summer heat, i called the local technician and asked him to replace the damaged airconditioner with the existing samsung airconditioner fitted in other room. The technician informed me, that the coil used is aluminium and not copper. And advised me send a complaint to samsung.
On 01.04.2018, the other samsung airconditioner also got repair. Again i have called the customer care for support. Next day they came to the site and informed us few things, which im mentioning below
1. They need to take the units to their service centre to findout the problem.
2. They themselves will not take it, customer has to bring to their service centre by themselves.

Next day when i enquired the samsung head office regarding the first complaint registered on 20.03.2018,
The message replied in headoffice from the service centre was.
The problem rectified by replacing with new condensor

In fact, no one replaced the condensor and it is still in damaged position. So how the service centre can provide a message to samsung like that... When enquired about that, it is a mistake happened from the service centre as they have replaced it for another customer having same name.
I hope each customer will have a unique complaint register number and phone number. So why the service centre saying so. A pure negligence
All other brands will come to the site, will repair the product or they themselves will take the product to the respective centres, but why here the service centres do like this...
We believe in samsung and their services. But in india it is disappointing...
Please take this issue seriously
Thank you
Regards