[Resolved]  Samsung India — all data on my handset was erased automatically

Hello,
On data 30/03/2018 time - 08:40 am, i got notification regarding samsung mobile software update. While updating the software i found that mobile was automatically went on reset mode and after that i found that everything was erased from my device. My personal images, files, songs, contacts, screenshots etc. All went erased.
Kindly revert me with satisfactory answer or i will go to police. I will take an judicial action against you.
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May 1, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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