[Resolved] Samsung India — block the imei number

Tilakash

from Kolkata, West Bengal

Address:

700092

My phone was stolen on 08.06.2018. I lodged a complaint on Police Station on same date but till date the phone was not recovered from thief.

Please block the phone number. The Stolen Samsung Mobile Phone details are mentioned below :-
SAMSUNG GALAXY J5 J500F
IMEI No. - [protected]

I have attached the lodged police compaint

Please do the needful.

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Aug 6, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2018

Samsung India Customer Care's response Dear Customer,

Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.