[Resolved] Samsung India — blurred images of samsung a5 2017 front camera

praveenjaiewal77

from Hoshiarpur, Punjab

Address:	Patiala, Punjab, 147001
Website:	www.samsung.com/in

I am helpless by customer care and service center as they are denying to take my phone and do something to rectify its front camera quality issue of blurry image in group selfies and normal modes except very close photos. They have chaleated me and sold me a scrap camera phone bearing 16MP front and 16MP rear camera. Rear camera is working perfect while front camera is having serious quality issue and customer support is avoiding my problem. I can't understand where to go now except some legal help. Please guide me on my issue

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Apr 30, 2018

Complaint marked as Resolved

There is no any support i got from samsung for this product and it still is defective in front camera of 16MP. Images are blurred and is disgusting. Even such top phone makers are reluctant in solving customers problem, god help us.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Mar 23, 2018

Updated by praveenjaiewal77 Praveen Jaiswal
+91-[protected]
[protected]@gmail.com.
Complain reference request number is
[protected].
And bill number of last service repair is [protected] dated 19/03/2018.
This particular A5 2017 model is cheating its buyers while advertising its front camera as a selfie expert with floating button etc

Apr 04, 2018

Updated by praveenjaiewal77 Till now there is no any call from customer care regarding my issue which i am facing un this phone model. When is any respinsble person going to answer me?

Apr 18, 2018

Updated by praveenjaiewal77 Why is there no any company representatives to come and help me regarding my problem?

Apr 30, 2018

Updated by praveenjaiewal77 Complain is not resolved and the product is still defective

Verified Support

Apr 30, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd