[Resolved] Samsung India — built in airtel set top box in samsung tv

MansiShukla

from Kanpur, Uttar Pradesh

Address:	Shahjahanpur, Uttar Pradesh, 242001
Website:	Airtel.in/digitaltv

Samsung is giving built in airtel set top box in its smart tv but there is no proper service provided by airtel. They are unable to provide airtel digital tv connection even after 03 days of installation of tv. Right after installation of tv i contacted airtel and was told that airtel connection will be provided to me by the nect day but later i got no response from them. Without the airtel connection, the tv is useless. It's really disappointing. I called airtel and e mailed them but still got no proper response. I want the connection within 24 hours.

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Jul 20, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jun 16, 2018

Updated by MansiShukla Kindly contact me at [protected]. I have Samsung M5570 smart tv.

Verified Support

Jun 19, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd