[Resolved] Samsung India — c7 pro samsung fraud | |||
I bought samsung c7 pro last year, somehow display stopped working so i submitted to service center "ablaze communication" tonk road, jaipur - rajasthan on 11/jun/2018 After 3 days they came with descision that company does not have spare available for this model. Even though i was ready to pay display change price 6k Later they said company will refund you a vouhcher.. I was all good 2nd day fun came in stated that original phn price less display price less 45% depreciation will be given to u.. Haha, why would i be taking 11, 700 for cost of 26000 device. If company doesnt have spare than they must refund full value + compensation to harrase a customer. Now have emailed to sc + asm + ceo they ppl are not calling back even to give my refund or solution. Just the same statement on each tym if i call them "u have to wait" how much? Will customer wait due to bad stock management of new brand smart phones spares. Help me to get my refund + compensation to all this asap Was this information helpful? | |||
Aug 4, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 20, 2018 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd Verified Support Jun 21, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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